We understand that assistance by phone is sometimes preferred. That’s why we offer a callback-based phone support system to streamline and enhance your support experience. Here's how it works:
- Request a Callback: Simply click on the Need Help? icon at the bottom of our support page, then click on the Contact Us button. From there, fill out the form and choose Call Request in the “Your question regards” drop down list.
- Give us the specifics: Providing us with as much information as possible ensures that the appropriate person on our team calls you, already prepared with the best information we can provide.
- Expert Assistance: When we call you back, you'll be connected with one of our knowledgeable support representatives who will assist you in resolving your issue.
Our Operating Hours:
Our callback-based phone support is available from 12pm – 5pm EST during our regular business hours. If you request a callback outside of these hours, we'll reach out to you as soon as we're back in the office.
Please note that due to our Customer Support team being staffed Monday-Friday, weekend inquiries may take longer.